Cross-Cultural Communication

Description

Training Description:
This half-day course will help develop essential cross-cultural communication skills, both listening and speaking, while increasing understanding of how culture affects everyday business. Participants will critically examine how today’s business, political and social environments increase the need for cultural and communication competency in order to be successful with international colleagues, both at home and overseas. A goal is to increase your ability to understand and effectively interact with international partners and clients by helping you learn about the impact of culture on international business and build skills for communicating across cultural differences. Through understanding your and others cultural values and beliefs that can alter perceptions across cultures, and by identifying stereotypes that can hinder cross-cultural communication, you can develop tools for communicating more profitably. The course will also consider communicating with LEP (Limited English Proficiency) business partners, and identify ways that culture impacts negotiation. Whether your interaction is with international customers and clients in other countries or in the U.S., this course will help you understand what is underneath the words and build cross-cultural skills to be successful, even in times that may be particularly challenging to work across cultures and opposing world views. 

Recommended For:
This course is suitable for anyone involved with international business, both in the U.S. and overseas. 

Instructors:
Myrna Ann Adkins, Spring Institute for Intercultural Learning
Tanya Arnt, Director of Global Trade Activator program at WTC Denver.
She oversees both the Incubator Program for Immigrants and the Accelerator Program for companies that are ready to launch into new International Markets.  Tanya brings years of Global Project Management experience working with multinational vendors and service providers across diverse industry sectors including telecom, IT, construction, logistics, education, hospitality and tourism. She earned her MBA with International Business focus from the University of Colorado and Master’s in International Relations from Altay State Technical University. Multilingual – Russian, English, Chinese and Spanish competency. 

Credit Hours:
This training counts for 4 hours towards the Certificate in International Trade.

WTC Denver Members: If you are interested in attending this event using one of your membership's free training credits, please contact your account executive or email institute@wtcdenver.org. **The registration fee is nonrefundable within 7 days prior to the training.  Participant substitutions can take place at any time.**